Changed your mind?

You can cancel your order within 14 days of the day it arrives, without giving a reason. Tell us using the details on our contact page, or with the form below, then send the items back within 14 days of telling us.

Your refund

We refund you within 14 days of receiving the items back, or of receiving proof that you’ve sent them, whichever is sooner. You get back the price you paid, including any standard delivery charge, on your original payment method.

Return postage is paid by you, unless the item is faulty or not as described.

Refills

Unused refills can be returned as normal within the 14 days, sealed or not. A refill that has been fitted or had water through it can’t be resold, so we may reduce your refund to reflect that loss in value. Faulty refills are always covered.

Trying the kit

You can handle the kit as you would in a shop. If it has been fitted and used, we may reduce your refund to reflect any loss in value.

Faulty or not as described

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, you can reject it for a full refund within 30 days of delivery. After that, you’re entitled to a repair or a replacement, and to a refund or a price reduction if that doesn’t put it right. We pay return postage for faulty items.

Refill plan

Cancelling your refill plan stops future refills. Refills already on their way follow this returns policy. See the refill plan terms.

Cancellation form

You don’t have to use this form, but you can.